Privacy Statement
This Privacy Policy explains how Wincleo collects, uses and protects personal information when you create an account, play or otherwise interact with our site. We take privacy seriously and aim to be clear about the types of information we hold, why we use it and how you can exercise your rights.
Types of data we collect
We collect information you provide directly and data generated through your use of our services. This includes personal data, technical data and transactional data necessary to operate accounts and process payments.
Personal data
Personal data may include your name, date of birth, address, email, telephone number, identity documents submitted for verification, and any other information you provide when registering or contacting customer support.
Technical data
Technical data covers IP address, device and browser details, operating system, log files, session identifiers and other diagnostic information collected when you use the site. We also record activity such as login times and pages viewed to maintain service quality and security.
Transactional data
Transactional data includes deposits, withdrawals, bet and play history, game stakes and outcomes, payment method details and currency. We retain the minimum transactional information required to process payments, manage accounts and prevent fraud.
How we use your information
We use personal information to provide and improve our services, verify accounts, process payments, prevent fraud, respond to enquiries and comply with legal obligations. We may also use anonymised or aggregated data for analytics and product development. Where required, we rely on lawful bases such as contract performance, legal compliance and your consent.
Data protection practices
We protect personal data using industry-standard technical and organisational measures, including access controls, encryption for sensitive information, secure storage and regular security reviews. Access to personal data is limited to authorised staff and third-party providers who need it to perform services for us.
Cookies and tracking technologies
We use cookies and similar technologies to provide essential site functions, remember preferences, perform analytics and personalise content. Some cookies are set by third-party providers for analytics and advertising. You can manage cookie preferences through the cookie banner and your browser settings. Blocking cookies may affect site functionality.
Information sharing and third parties
We share personal data with service providers who assist with payments, identity verification, fraud prevention, analytics and hosting. We may disclose information to comply with legal requests, to protect our rights or to respond to suspected fraud. We require third parties to protect personal data and use it only for agreed purposes.
User rights
You have rights to access, correct and request deletion or restriction of your personal data, and to object to certain processing. You may also request a copy of your personal data in a portable format. Where processing is based on consent, you can withdraw consent at any time without affecting prior processing.
Access, correction and deletion
You can review and update much of your account information via your account settings. To request copies, corrections or deletion, contact our support team at [email protected]. We will respond to verifiable requests in line with applicable law and may retain certain information where required for legal or security reasons.
Privacy policy updates
We may update this policy to reflect changes in our practices. When we make material changes we will post a revised policy on the site and indicate the effective date so you can review any updates.